Our history dates back to 1926, when SIR started as a regional provider of credit information helping financial institutions evaluate loan applicants. Today, SIR is a leading provider of information solutions delivering a mix of comprehensive products that add value to your entire process. In addition, our outstanding customer service and industry expertise make SIR an ideal business partner.
The Secret of Our Success…
People. We attract and retain employees who share our values in work ethic, teamwork, & commitment to customer service. Many employees have direct industry experience, and we invest in their ongoing training about the industries we serve and consumer protection laws. The result is a knowledgeable team, who understands your needs, and is committed to your success.
Service. We continue to earn loyal, repeat business by creating win-win solutions for our customers. Our value proposition is a broad array of services at a competitive price, combined with committed & knowledgeable support.
Total Solutions. Most companies operate today with limited time and resources. SIR is a single-source provider, and our expanded service offerings help save time and improve efficiency. SIR is a partnership you can leverage to achieve business success.
Strategic Information Resources believes that our employees are what sets us apart from our competitors. We have a reputation for finding and nurturing talented employees who can deliver high-quality information solutions and expert advice that help our customers achieve sustained growth, increased compliance, and continued cost efficiencies.
SIR’s corporate motto is “Built on a Tradition of Outstanding Service”, and we live this every day. If you’re a hard-working professional who enjoys a fast-pace work environment and shares our belief that responsive service with proactive solutions are the keys to business success, this might just be the career for you.
Don’t just take our word for it. Here’s what our employees say about working at SIR:
Strategic Information Resources is “Built on a Tradition of Outstanding Service”. Our comprehensive mix of products brings value to your processes from start to finish. In addition, our outstanding customer service & compliance expertise make SIR an ideal business partner.
We’d like to hear from you! You can reach us by calling (800) 332-9479, or by using the convenient form below.
The protection of sensitive consumer information is paramount at SIR. The links below provide a secure method for you to conveniently upload sensitive information to key departments at SIR.
Please choose from the appropriate links. If you need additional support, please call (800) 332-9479.
The protection of sensitive consumer information is a critical component of our success here at SIR, and that’s why we have developed industry-leading procedures and standards to ensure data security. To demonstrate our commitment to these standards, we undergo a rigorous third-party examination of our own compliance. We proudly display the AICPA SOC2 seal demonstrating our successful completion of this annual review process.
SIR’s audited data protection standards can be broken down into four core groups.
The systems are protected against unauthorized access, use, or modification. This includes logical and physical access control measures which prevent or detect the breakdown and circumvention of segregation of duties, system failure, incorrect processing, theft or other unauthorized removal of data or system resources, misuse of software, and improper access to, or use of, alteration, destruction, or disclosure of information.
The systems are readily available for operation and use. This includes controls to ensure client access to our systems, products, or services as committed by contract, service-level agreement, or other agreements. Monitoring and maintenance controls for the systems are also covered.
System processing is complete, accurate, timely, and authorized. These controls validate that the systems achieve their aim or the purpose for which it exists, and whether it performs its intended function in an unimpaired manner, free from unauthorized or inadvertent manipulation.
Information designated as confidential is protected as committed or agreed. These controls and procedures confirm SIR’s ability to protect information designated as confidential in accordance with the organization’s commitments and requirements through its final disposition and removal from the systems.
EFFECTIVE VENDOR MANAGEMENT
Some elements of SIR’s products and services rely on external contractors or service providers. These include SaaS technology platforms, field researchers, and specialty service providers. To ensure that our data security standards seamlessly flow down to these entities, SIR follows strict vetting procedures based on the potential risk associated with the service provided. Vendors attest to data security standards by way of contract, and periodic random audits are performed.
CLIENT ACCESS REQUIREMENTS
In addition to our own controls, SIR has established complementary minimum requirements that our client users should implement in order to ensure that consumer information we supply is safeguarded within their business as well.
- Click here view our client Access Security Requirements document.
§ Massachusetts – Headquarters
155 Brookdale Drive
Springfield, MA 01104
§ Maine – Diversified Appraisal Services Division
127 Pleasant Hill Road
Scarborough, ME 04074
§ New Hampshire – Diversified Appraisal Services Division
77 Main Street
Raymond, NH 03077
777 South Flagler Blvd
Suite 800, West Tower
West Palm Beach, FL 33401
§ Lee Howlett – Chief Executive Officer
Lee joined SIR in 2011 as an equity partner and independent management consultant to facilitate strategic planning and growth opportunities.
Prior to SIR, Lee held the position of EVP – National Accounts & Strategic Solutions for RedVision, a national title data company, where he was responsible for all sales activity on a national and regional basis, as well as working with clients to deliver strategic solutions customized to their unique environments. Previously, Lee was President and COO of Fiserv Lending Solutions, a division of Fiserv Inc. (FISV) from 2001 until 2010. Fiserv Lending Solutions was formed with the acquisition of Integrated Loan Services in 2001 and grew to 1400 employees with annualized revenues exceeding $260M. This national company utilized major production facilities in Minnesota, Florida, Connecticut, Pennsylvania and Texas. Lee was a founding partner and President of Integrated Loan Services, which was acquired by Fiserv in 2001. ILS specialized in streamlined home equity loan services by delivering innovative valuation, title, closing and underwriting services to top ten financial institutions on a national basis. Prior to ILS, Lee was responsible for creating and managing a number of captive appraisal services subsidiaries for regional lenders throughout New England.
Lee is a graduate of the University of Massachusetts – Amherst with a degree in City and Regional Planning. He is a past Director of TAVMA (Title and Appraisal Vendor Management Association) and a former Massachusetts Certified General Appraiser. He regularly attends NCUA, MBA, CBA and regional lending events as a participant and is available as an experienced panelist on many key topics.
Lee resides with his spouse Linda of 33 years, in Tolland, CT who together have four grown children and one “terrific” grandson.
§ Maureen Devine – President
Maureen is responsible for all of S.I.R.’s, sales initiatives, production and compliance areas and brings almost 40 years of experience in the industry. Her staff has been recognized nationally for outstanding customer service and won the awards as a result of the outstanding support to consumers that needed help.
She currently serves as Ex-Officio and Liaison to Education & Compliance Committee of the National Consumer Reporting Association (NCRA), and is on numerous other industry related committees. Maureen is SAFC II Advanced FCRA Certified by the National Consumer Reporting Association in both the Fair Credit Reporting Act (FCRA) and the Fair and Accurate Credit Transactions ACT (FACTA). For years Maureen has offered her expertise in numerous public speaking engagements on the topic of consumer credit and is often called on by industry associations for educational purposes.
When not working, Maureen enjoys time with her family including her twin grandchildren. She enjoys traveling and has been known to play golf as well.
§ Bill Shea – Managing Director
Bill has spent the last 35 years of his career helping Strategic Information Resources Inc. become an industry leader in providing Lender Support Products and Background Screening Services throughout the Northeast.
Between 2003 and July 2015 Bill was responsible for the strategic planning and management of all corporate functions as SIR’s President and CEO, and he continues to provide support and guidance to the executive team.
During his tenure with SIR, one of his most treasured accomplishments is helping SIR gain recognition as a leader in providing unmatched Customer Service.
Bill has received both a Bachelor of Science degree and a Masters of Business Administration degree from Babson College in Wellesley MA. He resides in Wilbraham MA with his wife Sandy and five “energetic” grandchildren.
§ John McTighe – Senior Vice President
John McTighe is responsible for corporate marketing, and leads the background screening division at SIR. Prior to joining SIR, John was responsible for major account sales operations for Connecticut Business Systems, a division of Xerox. In that role, he achieved substantial growth, and was also responsible for the recruiting and training of new sales people. Prior to that, John was a Strategic Account Executive for IKON Office Solutions, a division of Ricoh. There he provided printing equipment and managed services for a number of Fortune 500 companies.
John is SAFC II Advanced FCRA Certified by the National Consumer Reporting Association in both the Fair Credit Reporting Act (FCRA) and the Fair and Accurate Credit Transactions ACT (FACTA) and is a frequent speaker on the topic of pre-employment screening compliance and assessing job applicants.
John is also an active member of the Government Relations Committees of both the National Association of Professional Background Screeners (NAPBS) and National Consumer Reporting Association (CDIA).
He lives in Connecticut with his beautiful wife Kimberly of 19 years and their two children.
Our business is to provide the most comprehensive information possible to our customers so that you in turn can make the most informed decisions in your organization. Having the resources of valuable partners helps SIR deliver the most current, innovative, and compliant information in the marketplace. We value our partners and their shared commitment in providing comprehensive information coupled with best in class support. Leading the way in each of their industries, these SIR partners work hard every day to deliver valuable resources to our marketplace.
SharperLending LLC is the leading technology provider for the mortgage industry. Since 1989, SharperLending has offered four technology platforms that increase efficiency, mitigate risk, and offer affordability. Their well-known systems are Appraisal Firewall, EPN Bundled services platform, TVP income verification systems, and XpertOnline credit reporting technology.
CreditXpert Inc. is a software innovator committed to transforming lending through empowerment and creating new opportunities. They are known for pioneering credit content for the disclosure of credit scores, providing the first personalized credit scores and analyses for financial institutions to offer consumers. CreditXpert’s team includes analysts, scientists, and software engineers who understand credit data from all three credit bureaus as well as predictive modeling and expert systems. Their proprietary technology is based on advanced statistical techniques and sophisticated analytical methods, and provides a powerful new way for you to attract, engage, and retain customers by creating a more interactive lending experience.
PitchPoint provides a comprehensive suite of fraud risk detection services and service provider vetting for mortgage lenders. Their services enable lenders to reduce the risk of mortgage fraud, ensure compliance with new fraud detection regulations, and lower operating costs and underwriting bottlenecks.
Buckley Technology Group, LLC (BTG) is dedicated to providing its state-of-the-art ISSAC compliance software and related professional services to organizations to protect information assets, secure technology systems, and effectively manage compliance. BTG’s solutions address critical areas such as Vendor Management, Risk and Audit, Information Security, Business Continuity, Gramm Leach Bliley, and Disaster Recovery.
The Equity Protection Program is a fully insured loan portfolio program designed to increase loan volume by expanding Loan to Value thresholds and Underwriting Guidelines while protecting you against costly defaults. DGU Insurance Associates, LLC will work with you to design a program to suit your needs. Utilizing a delegated authority to underwrite loans using customized guidelines, you simply report the loan balances and basic loan data each month along with your premium. In the event that a covered loan defaults and becomes uncollectable for any reason, it may be filed as a claim within approximately 90 days of delinquency. No foreclosure is required when filing a claim, and after the claim is processed, you will be reimbursed for 100% of the remaining loan balance. The policy provides for the payment of all losses for insured eligible loans up to an amount equal to 10% of the aggregate net proceeds of all eligible loans during each 12-month period.
LERETA’s most fundamental objective has been to “make a positive difference” in the businesses of our customers and strategic partners, in the lives of our employees, and in the industry as a whole. The quality of our national real estate tax service and flood hazard determination products helps generate significant cost reductions for lenders and servicers, increases the efficiency of their operations and improves their relationship with borrowers, investors and regulators.
Platinum Data Solutions provides valuation data and analytics technologies that help mortgage lenders, servicers, investors, AMCs and their vendors value collateral, identify potential collateral weaknesses and manage collateral risk. The company’s online platform and analytical tools protect the country’s top 10 mortgage lenders and help hundreds of companies to perform due diligence and prevent collateral-based loss. Each year, Platinum Data protects billions of dollars in assets across the U.S. against collateral-based non-compliance, buybacks and other risks. The company’s RealView system pioneered computer-assisted appraisal underwriting. Its valuation analytics channel provides the industry’s only turnkey services that assure the responsible use of AVMs. Platinum Data Solutions is based in Aliso Viejo, California and was founded in 2002.
Lenders rely on ServiceLink National Flood, a trusted and experienced industry leader, for accurate and reliable flood zone determination information. Using the most current FEMA data, advanced technology and comprehensive, nationwide GIS coverage, ServiceLink National Flood delivers highly accurate flood determination reports – with one of the fastest turn-times in the industry – to help lenders maintain compliance with ever-changing federal regulations and guidelines. ServiceLink National Flood offers lenders a full suite of flood compliance solutions, including life-of-loan flood certifications, portfolio review, HMDA reporting information, CertMap and more. CertMap is designed for loan officers and borrowers and is provided when a structure is determined to be “in” a flood zone to show a subject property’s proximity to FEMA flood zones.
As the largest independent national provider of title and real property research, RedVision® applies straight through processing (STP) and single-source solutions to transform the procurement and processing of title information. In 2015 the company introduced its proprietary NOVA® technology and cascade of best-practice standardized Redi® products – SearchRedi®, ExamRedi®, CurativeRedi® and ClearingRedi® – to empower customers with transaction cost savings, SLA attainment, compliance and risk management. Since 2006, RedVision has delivered more than 7.5 million title reports to 1,600+ client organizations, including financial institutions, title underwriters, settlement service providers, national agents, local agents, lenders, attorneys and foreclosure/default processing firms. RedVision has been named an American Land Title Association (ALTA) Elite Provider and one of the fastest-growing companies by Inc.
Information is a powerful thing. At TransUnion, we realize that. We are dedicated to finding innovative ways information can be used to help individuals make better and smarter decisions. We help uncover unique stories, trends and insights behind each data point, using historical information as well as alternative data sources. This allows a variety of markets and businesses to better manage risk and consumers to better manage their credit, personal information and identity. Today, TransUnion has a global presence in more than 30 countries and a leading presence in several international markets across North America, Africa, Latin America and Asia. Through the power of information, TransUnion is working to build thriving economies and stronger communities worldwide.
Experian is the leading global information services company, providing data and analytical tools to companies around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also works to help people to check their own credit report and credit score, and protect against identity theft.
Equifax is a global leader in consumer, commercial and workforce information solutions that provide businesses of all sizes and consumers with insight and information they can trust. Equifax organizes and assimilates data on more than 600 million consumers and 81 million businesses worldwide. The company’s significant investments in differentiated data, its expertise in advanced analytics to explore and develop new multi-source data solutions, and its leading-edge proprietary technology enable it to create and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers.
Innovative Risk Solutions Inc. was formed to bring together the most experienced, forward thinking professionals in the very specialized lender placed insurance industry. We deliver CPI solutions for lending institutions and portfolio owners which can protect your portfolio with minimal administration. Our innovative risk management programs combine proprietary internet-based software applications and creative insurance programs with great rates that minimize your risk. You can then focus on what you do best!
National Consumer Reporting Association (NCRA). NCRA is a national trade organization of consumer reporting agencies and associated professionals that provide products and services to hundreds of thousands of credit grantors, employers, landlords and all types of general businesses.
- “Board Member”
Consumer Data Industry Association (CDIA). CDIA is an international trade association that strives to educate consumers, media, legislators and regulators about the benefits of the responsible use of consumer data. CDIA members provide businesses with the information and analytical tools necessary to manage risk and help ensure fair and safe transactions for consumers and facilitate competition to create opportunities for customers and the economy.
National Association of Professional Background Screeners (NAPBS). The National Association of Professional Background Screeners is the leading national resource for issues related to the background screening profession. NAPBS promotes and advocates for ethical business practices and fosters awareness of privacy rights and consumer protection issues. NAPBS is the foremost leader in the movement toward establishing generally accepted and reliable standards for background screening professionals and organizations.
Society of Human Resource Management (SHRM). The Society for Human Resource Management (SHRM) is the world’s largest HR membership organization devoted to human resource management. With more than 275,000 members, the Society is the leading provider of resources to serve the needs of HR professionals and advance the professional practice of human resource management.
- “SHRM Preferred Provider”
Employers Association of the NorthEast (EANE). EANE is dedicated to helping its members gain a competitive advantage and develop employees to sustain productivity and growth.
The association is known for providing a comprehensive training agenda integrating proven training methods with adult learning psychology to develop, engage and retain employees. Companies leverage our robust team of HR professionals for customized solutions to their greatest HR challenges.
HR Certification Institute (HRCI). The HR Certification Institute is the premier credentialing organization for the human resources profession. For over 40 years, HRCI has set the standard for HR mastery and excellence around the globe. They are an independent nonprofit organization dedicated to advancing the HR profession by developing and administering best-in-class accredited certifications.
- “HRCI Approved Provider”
Concerned CRA’s. ConcernedCRAs is a group of like-minded consumer reporting agencies (CRAs) that believe certain data practices employed by a few CRA firms place our profession and consumers at risk. This group is dedicated to raising awareness about the risks of offshoring consumer data processing, and the dangers of irresponsible criminal database reporting. SIR is proud to be one of the first members of this group.
Massachusetts Mortgage Bankers Association. The MMBA is the largest mortgage association in New England, and is recognized as one of the most successful in the country. The association works to encourage sound ethical business practices in the real estate mortgage industry.
Connecticut Mortgage Bankers Association. The mission of CMBA is to promote the welfare of the mortgage lending industry and related service providers in the state of Connecticut, and to improve its service to the community. The association works to encourage sound ethical business practices in the real estate mortgage industry.
- “Board Member”
Vermont Mortgage Bankers Association (VMBA). The mission of VMBA is to promote the welfare of the mortgage lending industry in the state of Vermont, and to improve its service to the community. The association works to encourage sound ethical business practices in the originating, marketing, and servicing of mortgage investments.
- “Board Member”
Connecticut Bankers Association (CBA). The mission of the Connecticut Bankers Association is to represent the financial institutions in the State of Connecticut, and to serve as the voice of its members in matters of their common interest. CBA also works to encourage and facilitate the interchange of information and ideas among its members through meetings and the development of educational programs and providing cost-effective services.
New York Mortgage Bankers Association (NYMBA). The New York Mortgage Bankers Association is a statewide organization devoted exclusively to the field of real estate finance. NYMBA’s rapidly growing membership comprises of both bank and non-bank mortgage lenders and servicers, as well as a wide variety of mortgage industry-related firms. The association was formed to encourage its members to engage only in sound and ethical business practices, and to inform its members of changes in the laws and regulations affecting the mortgage business.
Central New York Mortgage Bankers Association (CNYMBA). CNYMBA is the Central New York branch of the national Mortgage Bankers Association (MBA). It’s mission is to represent the industry and help ensure the continued strength of the nation’s residential and commercial real estate markets; expansion of homeownership, and the extension of access to affordable housing to all Americans.
- “Board Member”
New York Credit Union Association (NYCUA). As the trade association for New York credit unions, NYCUA is committed to advancing the credit union movement by advocating, educating and unifying the interests of all credit unions statewide.
MBREA. MBREA, The Association for Valuation Professionals, has proudly served real estate valuation professionals since 1934. Their mission is to support, promote and encourage the highest level of professionalism and ethical appraisal standards, through education and communication, and to represent the interests of our members.
Maine Association of Mortgage Professionals (MAMP). MAMP is recognized as a leader in the mortgage industry by providing its members with the latest updates taking place in both Washington DC and Augusta that have an impact on the industry. The association is comprised of professionals from banks, credit unions, independent mortgage firms and affiliate members from organizations that serve the mortgage industry. They are committed to mortgage banking ethics and standards.
Mortgage Bankers Association of South Florida. The goal of the Mortgage Bankers Association of South Florida is to be a visible professional association which creates value for its members though education, legislative representation, networking and communication in an exciting environment, while promoting the highest levels of ethical standards.
Mortgage Bankers Association of Southwest Florida. As we celebrate our 28th year, we have committed to bringing back the pride in, and respect for, our industry through education, ethics and the improvement of the mortgage banking industry in Florida.
Gulf Coast Mortgage Bankers Association. The strategic intent of the Mortgage Bankers Association of Florida is to be a visible professional association which creates value for its members through education, legislative representation, networking and communication in an exciting environment, while promoting the highest of ethical standards.
- “Board Member”